FAQ
Online Shop
Where do you ship?
Where do you ship?
We currently ship in the US through USPS or UPS. Shipping rates are determined based on package size, weight, and final destination. All shipments include tracking and insurance up to $100. Tracking information will be sent to customers upon shipment.
What if my item breaks in the mail?
What if my item breaks in the mail?
While we take every precaution to ensure the safe arrival of your item, we know that sometimes mistakes happen. If your order arrives damaged, kindly send photos of the item and packaging to hello@withlovehomegoods.com, and we will reach out to you promptly to find a resolution.
Can I pick my purchase up rather than have it shipped?
Can I pick my purchase up rather than have it shipped?
Yes! If you'd prefer to pick your order up at the Brooklyn showroom, select 'pick up' at checkout and make an appointment here. Kindly note that items not picked up within 30 days of purchase may be relisted for sale. Please coordinate with us directly if you need additional time for pick up.
Are items sold individually or by the set?
Are items sold individually or by the set?
Both! Please view the description of the item. If it displays a "set of #" then it is sold by the set. If it displays "sold separately" & "# available" then the items are sold individually. If you do not see either, then it is just one individual item.
Interior Decor
What’s the booking process?
What’s the booking process?
After submitting the contact form, you’ll receive an email where you’ll be asked for more project information. We’ll hop on an introductory call to see if it’s a fit and go from there!
Do I need to prepare anything before our initial consultation?
Do I need to prepare anything before our initial consultation?
Please share any information you’d like me to know about your project: inspiration photos, room dimensions, budget, etc.
Is it ok if I don’t have a clear vision of what I want?
Is it ok if I don’t have a clear vision of what I want?
Absolutely!! You don’t need to have everything figured out - that’s what I’m here for. Whether you’re starting with a vague idea, a Pinterest board, or no clue at all, I’ll guide you through the process and help bring your vision into focus. My goal is to make the decision-making easier, so you can feel confident and excited about your space.
Can you work with furniture/decor I already have?
Can you work with furniture/decor I already have?
Of course! I love finding ways to bring new life to existing pieces.
Do I have to buy the things you suggest in my product list?
Do I have to buy the things you suggest in my product list?
No way! I’ll work with you to ensure you love every piece we bring into your home. Design is all about personal preference and I want you to be truly happy with all selections.
Events
What types of events can you help with?
What types of events can you help with?
Anything you have in mind! We specialize in birthday parties, bachelorettes, engagement parties, baby showers, intimate dinner parties, corporate events, and weddings.
What’s the booking process?
What’s the booking process?
Please reach out through the contact form so we can schedule a time to chat through your vision. After our call, I’ll send you a proposal with the services we discuss.
Can I solely rent pieces from you?
Can I solely rent pieces from you?
Of course! If you’d prefer to set-up yourself we can arrange for pick-up or delivery of items for you to use.
Do you set the table and decor up for me?
Do you set the table and decor up for me?
I’d be happy to! Our team can hand deliver your rental items as well as help you set up. This ensures that the design is used to its full intended potential. If you'd prefer to be creative yourself, send us an email beforehand!
